Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Identifies resources needed and assigns individual responsibilities.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Effectively applies our methodology and enforces project standards.
Prepares for engagement reviews and quality assurance procedures.
Ensures project documents are complete, current, and stored appropriately.

Technical Understanding

Possesses understanding in the areas of Loyalty and CRM systems, application programming, database and system design.
Maintains awareness of new and emerging technologies and the potential application on client engagements.

Business Development and Sales

Identifies business development and "add-on" sales opportunities as they relate to a specific project.
Leads proposal efforts including completing project scoping and LOE assessments.
Effectively conveys our message in both written and verbal business development discussions.

Leadership

Challenges others to develop as leaders while serving as a role model and mentor.
Remains on the forefront of emerging industry practices.
Effectively utilizes each team member to his/her fullest potential.
Keeps track of lessons learned and shares those lessons with team members.
Plans and facilitates regular team meetings and activities.

Client Management

Manages day-to-day client interaction.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each client's business, organization and objectives.