Products

The real-time loyalty platform for AI-powered member journeys

Create journeys and rewards in natural language, service every member from a 360° view, engage them on every channel, and give them an app of their own — six products on one real-time engine.

Overview

Real-time rule processing and any reward mechanic, member servicing and segmentation, journey and campaign automation, the member’s own app and portal, an AI layer over all of it and an open API to build on — every capability sits inside one of six products.

Every product runs on the same member record and the same real-time engine, so you can start with the part your programme needs most and add the rest later without re-integrating.

The products

Loyalty Products & Capabilities

AI Loyalty

The AI layer for your loyalty program

AI Journey Designer — draft a full journey from one prompt
AI Reward & Benefit Builder — setup and image from a prompt
AI Loyalty Analytics — ask in plain language, get a chart
AI Loyalty Assistant — explains a feature, then opens it
AI Receipt OCR — reads receipts down to line items

Explore AI Loyalty

AI Journey DesignerAI-assisted journey design
Win back members whose membership expires within 30 days.
START
EmailReminder + purchase promotion
Wait · 2 weeks
CriteriaOpened & made a purchase?
NoYes
Email2nd reminder
SMSFinal reminder
VoucherWin-back reward
EmailConfirm reward
END

Loyalty Engine

Real-time loyalty processing at scale

Real-time processing — many connected events at once
No-code Rule Builder — restrictions, criteria and actions
Any reward mechanic — points, stamps, milestones, tiers, vouchers, codes, benefits, stored value, gamification and more
Multi-brand, multi-market, multi-language
Promotion & referral codes — multi-level from personal codes
Many programs in parallel — retail, staff, vendor, coalition

Explore Loyalty Engine

Reaktor®Sales DataWeb PortalsWifi & Beaconse-CommerceMobile AppsCarpark & GantryGames & AdsReward DispenserSocial & ChatKiosksTablets

Loyalty CRM

A 360° view of every member — and the tools to act on it

Actionable 360° profiles — timeline, spend, vouchers, cases
Segmentation & tagging — reused in rules and targeting
Membership operations — the full membership lifecycle
Merchant app & clienteling — servicing members in store
Omni-channel data + CDP — one profile, down to SKU level
Built-in dashboards — membership and loyalty statistics

Explore Loyalty CRM

Loyalty CRM — 360° Profile
JC
Janet CooperMember since 2022 · Singapore
GOLD
User ID0087236CountrySingaporeLanguageENBirthday24 Apr
Tier expiry31/12/26Spend 12 mthsS$ 4,820Pts expiring 30d800Referrals2
Points12,450Vouchers3 activeLast visit2 Jul
TIMELINECHECKINCASESSPENDINGSINTERACTIONSBENEFITSVOUCHERSPRODUCTSRELATIONS
PurchaseCommunicationInquiryInteractions
Welcome$BookingLink click$LikeExpiry reminderCFeedbackApp$f

Loyalty Engage

Marketing automation built for loyalty

Loyalty items in the journey — points, chances and vouchers
Journeys & automation — onboarding, win-back, expiry, drip
Granular targeting — sets and exclusion sets, reused
Every channel members use — Email, SMS, WhatsApp, Push
Drag-and-drop EDM editor — render-tested responsive templates
Governance & control — consent, A/B testing, approvals

Explore Loyalty Engage

Campaign & journey actions
Communications
EmailSMSPushWhatsApp
Rewards
Fixed PointsFixed ChancesVouchersBenefits
Tasks
Add TagRemove Tag
Custom actions
SurveyFormBooking+ more…
Right channel per member, per step — with real loyalty items issued in the same flow

Mobile App & Portal

The member’s interface to your reward program

Virtual card & branding — your colours, fonts and app name
Ready-to-use member pages — home, My Account, news, wallet
Reward catalogue — personalised by tier and segment
Sign-up & acquisition — web forms, in-store QR, social
Real-time interactions — app opens and views to Reaktor®
Central Mobile Manager — update without a store release

Explore Mobile App & Portal

🔔
Gold974 SGD to PlatinumPlatinum
THE CLUB
JANET COOPER
GOLD · 00001045EXPIRY Never
My Points
My Rewards
My Benefits
My Notifications
My Purchases
Next voucher expiry31 Aug$10 Birthday Treat
Points expiring30 Sep800 pts
HomeNewsAll RewardsScan for voucherGameUpload ReceiptsInvite FriendKids Club onlyTheater SchoolOnline BookingPersonalised by tier & segment — toggled centrally

MCP & API

An open platform your AI and your stack can build on

Memberson MCP Servers — any compliant LLM client
Open APIs & webhooks — POS, mobile, kiosk, e-commerce, ERP
Governed access — function and data access control

Explore MCP & API

Memberson MCP Server
Your AI tools
ClaudeChatGPTCursorVS CodeYour agentstylised marks — official logos on the live site
14
MCPMCP Serverone endpoint · OAuth · access-controlledmcp.memberson.com
23
Full loyalty suite
Loyalty EngineLoyalty CRMLoyalty EngageMobile AppAnalytics & Warehouse
Your AI connects once — and can query and visualise BI data across the platform (aggregated, non-personalised), within its access rights